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STRATEGY AND PLANNING

From strategy, to proposition development, planning and execution, CMX can help clients to go back to basics in understanding how their brand can deliver tangible value at every touchpoint and stage of the customer journey. With expertise in turning plans into action at pace, CMX can help get you moving quickly.

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SERVICE AND EXPERIENCE DESIGN

With years of practice designing and delivering customer led services and experiences for FTSE 100 companies, CMX have an industry leading skillset that can be used to help organisations not only design new products and services, but also build design capability within client's teams, through world class training.

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JOURNEY OPTIMISATION

CMX can help clients to gather insights, map existing journeys and think through how to optimise experience in the most profitable way. This exercise can span into journey redesign and future capability road-mapping, to ensure you are set up to deliver sustainable change.

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CUSTOMER SERVICE TRANSFOMATION

Clare has years of experience in complex retail environments of driving Customer Service Transformation. For businesses looking for contract or interim expertise to design, develop and deliver change, CMX can provide a unique and expert perspective to make it happen.

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COPYWRITING

Clare is a  talented copy writer and is available to work on website, digital and editorial content. If you're looking for professionally written white papers, webinars or podcasts on Customer Experience, CMX is guaranteed to deliver bespoke quality copy for your business needs.

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PUBLIC SPEAKING

Clare is available for keynote speaking opportunities globally and can design and deliver the perfect content to suit your audience needs.

Additional event services include interview panels, hosting post event dinners, leading workshop style sessions and facilitating table discussions.

Keynote themes to date:

Omnichannel Customer Experience

Service Design

Data and Analytics

Customer Service Transformation

Customer-centred Leadership