CMX are proud to bring you a team of Associates who are leaders in their fields of expertise. Handpicked with the CMX values in mind, a group of super creative, fun and innovative people who can help you to Dream Big, deliver amazing experiences for your customers, and fantastic results for your organisation.

Dr Chryssa Stefanidou PhD   As an international Social Scientist, Dr Chryssa Stefanidou has expertise in some of the most in demand areas of behavioural science including behavioural economics, behavioural modelling and change management. She supports CMX clients to review existing insights and develop primary research methodologies to establish a clear point of view on the realities of their CX today, and establish current and future user needs required for CX Design.

Dr Chryssa Stefanidou PhD

As an international Social Scientist, Dr Chryssa Stefanidou has expertise in some of the most in demand areas of behavioural science including behavioural economics, behavioural modelling and change management. She supports CMX clients to review existing insights and develop primary research methodologies to establish a clear point of view on the realities of their CX today, and establish current and future user needs required for CX Design.

Dr Osman Khan PhD   One of the world’s leading experts in Customer Experience Management and Loyalty, Dr Osman Khan founded the Institute of Customer Management following a career spanning many years as an academic, in marketing education and training. CMX offer training in collaboration with Osman in the UK and Middle East for organisations and individuals who wish to develop expertise in CX, Service Design and Loyalty.

Dr Osman Khan PhD

One of the world’s leading experts in Customer Experience Management and Loyalty, Dr Osman Khan founded the Institute of Customer Management following a career spanning many years as an academic, in marketing education and training. CMX offer training in collaboration with Osman in the UK and Middle East for organisations and individuals who wish to develop expertise in CX, Service Design and Loyalty.

Andy Murphy   A leading expert in the field of data and analytics, University of Cambridge graduate, Andy Murphy’s wealth of experience cuts across public and private sectors including Retail, Finance and Media. We all know data is key to sound decision making, so he supports CMX clients to quantify things, be that the size of a problem or the size of the prize own offer from innovation opportunities CMX uncover during their collaboration with clients.

Andy Murphy

A leading expert in the field of data and analytics, University of Cambridge graduate, Andy Murphy’s wealth of experience cuts across public and private sectors including Retail, Finance and Media. We all know data is key to sound decision making, so he supports CMX clients to quantify things, be that the size of a problem or the size of the prize own offer from innovation opportunities CMX uncover during their collaboration with clients.

Claire Fry   Claire is a UK leading Culture Transformation Consultant who works with CMX clients across various sectors doing what she loves best: designing and implementing values-based organisational culture programmes to support and drive customer centred transformation. As a master coach, she is an amazing facilitator, particularly at C-level events and as an advocate for diversity and inclsuion will absolutely ensure focus is maintained on ALL of your customers and employees.

Claire Fry

Claire is a UK leading Culture Transformation Consultant who works with CMX clients across various sectors doing what she loves best: designing and implementing values-based organisational culture programmes to support and drive customer centred transformation. As a master coach, she is an amazing facilitator, particularly at C-level events and as an advocate for diversity and inclsuion will absolutely ensure focus is maintained on ALL of your customers and employees.

 
Peter Clark-Lewis   An award-winning trainer, accredited by the Customer Service Training Network, Peter is passionate about people and the creation and delivery of training that changes perspectives, from the boardroom to the frontline. Peter has won 5 national awards for his training programmes including UK Customer Service Training Programme of the Year. Peter supports CMX clients with developing bespoke service and culture change programmes that can be delivered by us, or trained to train out by your own L&D teams with truly remarkable outcomes.

Peter Clark-Lewis

An award-winning trainer, accredited by the Customer Service Training Network, Peter is passionate about people and the creation and delivery of training that changes perspectives, from the boardroom to the frontline. Peter has won 5 national awards for his training programmes including UK Customer Service Training Programme of the Year. Peter supports CMX clients with developing bespoke service and culture change programmes that can be delivered by us, or trained to train out by your own L&D teams with truly remarkable outcomes.

Sam Green   Sam has worked as a freelance illustrator, storyboard artist and fine artist in the UK for 15 years after graduating from a Masters in Communication Design at Central St Martins, London. Since then, he has worked for a wide range of clients in the industry, including The New York Times, Esquire Magazine, Orion Books, The Random House, Wallpaper Magazine, The Verge Magazine, Bloomberg Markets Magazine, The Times, The New Statesman, Wired Magazine, Fallon, Nokia, GE Aviation, Lucas Arts, Frank Ocean and Jennifer Lopez among others

Sam Green

Sam has worked as a freelance illustrator, storyboard artist and fine artist in the UK for 15 years after graduating from a Masters in Communication Design at Central St Martins, London. Since then, he has worked for a wide range of clients in the industry, including The New York Times, Esquire Magazine, Orion Books, The Random House, Wallpaper Magazine, The Verge Magazine, Bloomberg Markets Magazine, The Times, The New Statesman, Wired Magazine, Fallon, Nokia, GE Aviation, Lucas Arts, Frank Ocean and Jennifer Lopez among others

Sam Linnett   Sam is a front end web developer at the top of his game having worked for and with some of the world’s best-known brands including Google, Apple, Facebook, Virgin and Sainsbury’s. Sam loves to code and has experience across all of the key languages with expertise in mobile first, fully responsive dev. Sam works with our UX experts to develop low fidelity prototypes of digital solutions for our clients that can be put into user testing and research before any big financial investments are made, giving you the agility and assurance needed to move forward at pace.

Sam Linnett

Sam is a front end web developer at the top of his game having worked for and with some of the world’s best-known brands including Google, Apple, Facebook, Virgin and Sainsbury’s. Sam loves to code and has experience across all of the key languages with expertise in mobile first, fully responsive dev. Sam works with our UX experts to develop low fidelity prototypes of digital solutions for our clients that can be put into user testing and research before any big financial investments are made, giving you the agility and assurance needed to move forward at pace.

Dan Bryant   Customer Experience expert turned creative director, Dan is passionate about every detail of the work he produces for his clients. With an incredible show reel spanning hospitality, corporate and retail sectors, Dan’s work has the power to engage employees, customers and potential clients with his unique videography. Dan supports CMX clients with a range of services, such as creating internal communications about the journey through projects with CMX that can be used to engage employees through to innovative training solutions that support organisational change.

Dan Bryant

Customer Experience expert turned creative director, Dan is passionate about every detail of the work he produces for his clients. With an incredible show reel spanning hospitality, corporate and retail sectors, Dan’s work has the power to engage employees, customers and potential clients with his unique videography. Dan supports CMX clients with a range of services, such as creating internal communications about the journey through projects with CMX that can be used to engage employees through to innovative training solutions that support organisational change.